We simplify and streamline shipping and logistics for our commercial and domestic customers in Abu Dhabi and the UAE. By making it easy to schedule and track shipments, we go all the way to facilitate local and global trade in a thriving world.
E11 l Danah - Abu Dhabi United Arab Emirates & AL Quoz Dubai, United Arab Emirates
Welcome to Our Office
Effective Date: 11 August 2026
Last Updated: 11 August 2025
These Terms and Conditions ("Terms") govern your use of the services provided by Urgent Order Delivery Services ("Urgent Order Delivery Services", "we", "us", or "our").
We provide urgent courier and door-to-door delivery services within the United Arab Emirates (UAE).
By using our website, mobile application, or delivery services, you agree to these Terms.
If you do not agree with these Terms, you should not use our services.
Urgent Order Delivery Services provides courier and delivery services, which may include:
Door-to-door delivery;
Urgent deliveries;
Same-day delivery;
Scheduled deliveries;
Pickup services;
Delivery tracking;
Business and commercial deliveries;
Other courier services offered through our application or customer service channels.
Service availability, delivery times, pricing, and coverage may vary depending on the location, shipment, traffic, operational conditions, and other circumstances.
Certain features may require you to create an account.
When creating an account, you agree to:
Provide accurate and complete information;
Keep your login information secure;
Not share your account credentials with unauthorized persons;
Notify us if you believe your account has been compromised;
Update inaccurate information where necessary.
You are responsible for activities performed through your account unless the activity resulted from circumstances outside your reasonable control.
We reserve the right to suspend or terminate accounts involved in fraud, abuse, unlawful activity, or violation of these Terms.
When requesting a delivery, you must provide accurate information, including where applicable:
Sender name;
Sender telephone number;
Pickup address;
Recipient name;
Recipient telephone number;
Delivery address;
Package description;
Delivery instructions;
Requested delivery time;
Other information reasonably necessary to complete the delivery.
Incorrect or incomplete information may result in:
Delivery delays;
Additional charges;
Failed delivery;
Return of the shipment;
Cancellation of the delivery.
Delivery charges are determined based on factors that may include:
Pickup location;
Delivery location;
Distance;
Package characteristics;
Delivery urgency;
Service type;
Waiting time;
Additional services;
Other applicable operational costs.
The applicable price may be displayed before confirmation or communicated to the customer through our application, website, customer service, quotation, or other approved communication channel.
Additional charges may apply where circumstances materially differ from the information provided when the booking was made.
Where payment is required, customers must pay the applicable delivery charges using an available payment method.
Payment methods may include:
Online payment;
Card payment;
Other electronic payment methods;
Cash or other payment methods where specifically offered.
Third-party payment processors may apply their own terms and conditions.
We are not responsible for technical failures occurring solely within a third-party payment provider's systems, although we will reasonably assist with legitimate payment-related inquiries.
Customers must ensure that the shipment is ready for collection at the agreed pickup location.
The sender must provide the correct information and ensure that the shipment is properly packaged for transportation.
Delivery personnel may require reasonable access to the pickup or delivery location.
If the recipient is unavailable, unreachable, refuses the shipment, or the delivery address cannot reasonably be accessed, we may:
Attempt to contact the recipient;
Wait for a reasonable period;
Attempt delivery again;
Return the shipment;
Request additional instructions;
Apply additional charges where applicable.
We make reasonable efforts to meet estimated pickup and delivery times.
However, delivery times are estimates unless we expressly confirm a guaranteed delivery time in writing.
Delivery may be affected by circumstances including:
Traffic;
Road closures;
Weather;
Accidents;
Vehicle problems;
Government restrictions;
Security requirements;
Incorrect addresses;
Recipient unavailability;
Incorrect contact information;
Delays at pickup locations;
Delays caused by the sender or recipient;
Events beyond our reasonable control.
We do not guarantee a particular delivery time unless expressly agreed in writing.
The sender is responsible for ensuring that the shipment:
Is accurately described;
Is properly packaged;
Is safe for transportation;
Complies with applicable laws;
Does not contain prohibited items;
Does not pose a danger to people, vehicles, facilities, or other shipments.
We may inspect, refuse, delay, isolate, return, or report a shipment where reasonably necessary for safety, security, legal compliance, or operational reasons.
Unless expressly agreed in writing and permitted by applicable law, customers must not use our services to transport prohibited or restricted items.
Prohibited or restricted items may include, without limitation:
Illegal drugs or narcotics;
Explosives;
Firearms, ammunition, or weapons where prohibited;
Hazardous or dangerous materials;
Flammable substances;
Toxic or radioactive materials;
Stolen goods;
Counterfeit goods;
Illegal or prohibited items;
Items prohibited by UAE law;
Items prohibited by applicable transport regulations;
Items requiring special licensing or permits where such requirements have not been satisfied;
Live animals, unless expressly accepted under an appropriate service;
Perishable goods where the required conditions cannot be safely maintained;
Cash or negotiable instruments where not expressly accepted;
Any item that may endanger people, property, vehicles, or other shipments.
This list is not exhaustive.
Customers are responsible for informing us if a shipment requires special handling or is subject to legal or regulatory restrictions.
Customers must comply with all applicable laws and regulations of the United Arab Emirates when using our services.
The sender is responsible for ensuring that the shipment and its contents are lawful to possess, transport, send, receive, and deliver.
We may refuse or discontinue a delivery where we reasonably believe that completing it may violate applicable law or create a safety or legal risk.
The sender is responsible for the contents of the shipment.
The sender must not misrepresent the contents, value, nature, quantity, or characteristics of a shipment.
If a sender provides inaccurate or misleading information, the sender may be responsible for resulting:
Costs;
Delays;
Damage;
Losses;
Fines;
Claims;
Legal consequences.
Shipments must be packed appropriately for normal transportation.
The packaging should:
Protect the contents;
Prevent leakage;
Prevent accidental opening;
Protect delivery personnel;
Protect other shipments;
Be suitable for the nature of the contents.
Urgent Order Delivery Services may refuse shipments that appear inadequately packaged or unsafe to transport.
We take reasonable care in handling shipments.
If a shipment is lost, damaged, or otherwise affected while in our custody, any liability will be determined according to:
Applicable UAE law;
The agreed service terms;
The nature and declared value of the shipment;
Applicable limitations or exclusions;
The circumstances of the loss or damage.
Where applicable, customers should retain proof of shipment value and provide supporting documentation when submitting a claim.
To the maximum extent permitted by applicable law, Urgent Order Delivery Services shall not be liable for indirect, incidental, special, consequential, or purely economic losses resulting from delays, failed deliveries, or service interruptions.
We shall not be responsible for loss or damage resulting from:
Incorrect information supplied by the customer;
Improper packaging;
Prohibited or undeclared contents;
Recipient unavailability;
Incorrect delivery addresses;
Acts or omissions of the sender or recipient;
Events outside our reasonable control;
Government actions or restrictions;
Traffic or road conditions;
Force majeure events.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Customers should notify us of any delivery-related claim as soon as reasonably possible.
A claim may require supporting information such as:
Shipment reference;
Delivery details;
Photographs;
Proof of value;
Proof of damage;
Other relevant documents.
We may investigate claims before determining the appropriate resolution.
Customers may request cancellation of a delivery before pickup.
Depending on the stage of the delivery, cancellation may result in:
Full refund;
Partial refund;
Cancellation fee;
No refund where the service has already been substantially performed.
The applicable cancellation terms may depend on the service selected and circumstances of the cancellation.
Where a refund is approved, the refund will generally be processed using the applicable payment method or another reasonable method.
Processing times may depend on the payment provider or financial institution.
Refund eligibility may depend on the circumstances of the order, including whether pickup or delivery services have already been performed.
Proof of delivery may include:
Recipient confirmation;
Signature;
Delivery code/OTP;
Photograph;
GPS/location information;
Timestamp;
Electronic confirmation;
Other reasonable evidence of delivery.
By using our services, customers acknowledge that electronic proof of delivery may be used to establish completion of a delivery.
By using our services, you agree that we may communicate with you electronically regarding your orders and account.
This may include:
SMS;
Email;
Push notifications;
Telephone calls;
In-app messages;
Other electronic communication methods.
Electronic records may be used as evidence of communications and transactions where permitted by applicable law.
If you use our mobile application, you agree not to:
Reverse engineer the application;
Attempt to gain unauthorized access;
Interfere with application functionality;
Introduce malware or harmful code;
Circumvent security controls;
Use the application for fraudulent purposes;
Use automated systems to abuse or overload the service;
Use the application for unlawful activities.
We may suspend access to the application where reasonably necessary to protect the application, users, delivery personnel, or our business.
Where the application provides delivery tracking, location information may be used to provide and improve tracking and delivery coordination.
Location tracking may depend on device settings, GPS availability, network availability, application permissions, and other technical conditions.
Tracking information may not always be perfectly accurate or continuously available.
Customers must not use our services to:
Commit or facilitate unlawful activity;
Harass delivery personnel;
Threaten or abuse employees or contractors;
Submit fraudulent delivery requests;
Provide deliberately false information;
Attempt to transport prohibited goods;
Damage company property;
Circumvent payment requirements;
Abuse promotions or discounts;
Interfere with the operation of our application or systems.
We may suspend or terminate service where necessary because of serious or repeated misconduct.
Our application may integrate with third-party services, including:
Payment providers;
Mapping providers;
Communication providers;
Hosting providers;
Analytics providers;
Authentication providers;
Other technology providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for services that are independently provided and controlled by third parties, except where applicable law provides otherwise.
The Urgent Order Delivery Services name, branding, logos, application design, website content, software, graphics, text, and other materials provided by us are protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, sell, or commercially exploit our materials without our prior written permission, except where permitted by law.
We may suspend, restrict, or terminate access to our services where reasonably necessary, including where:
These Terms are violated;
Fraud is suspected;
Illegal activity is suspected;
The service is being abused;
There is a security risk;
Payment obligations are not satisfied;
Required information is false or misleading.
Where appropriate, we may provide notice before taking such action.
We will not be responsible for failure or delay in performing our obligations where caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters;
Severe weather;
Accidents;
Epidemics or pandemics;
Government actions;
Road closures;
Civil disturbances;
Security events;
War;
Acts of terrorism;
Infrastructure failures;
Major telecommunications failures;
Other events beyond our reasonable control.
Your use of our services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
By using our services, you acknowledge that you have reviewed our Privacy Policy.
We may update these Terms from time to time.
Changes may be made to reflect:
New services;
Changes to our business;
Changes to application functionality;
Changes in legal or regulatory requirements;
Changes to operational procedures.
Updated Terms may be published through our application or website.
Your continued use of the services after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
These Terms shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.
Any dispute arising in connection with these Terms or our services shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless applicable law requires otherwise.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms, together with our Privacy Policy and any additional service-specific terms communicated to you, constitute the applicable agreement governing your use of our services, subject to mandatory provisions of applicable law.
For questions, complaints, delivery-related issues, or other inquiries, contact:
Urgent Order Delivery Services
Phone: +971 50 449 9335
Email: urgentorderdelivery@gmail.com
Country of Operation: United Arab Emirates
By creating an account, placing a delivery request, accessing our application, visiting our website, or using our delivery services, you confirm that you have read, understood, and agree to these Terms and Conditions.
© 2026 Urgent Order Delivery Services. All rights reserved.
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