We simplify and streamline shipping and logistics for our commercial and domestic customers in Abu Dhabi and the UAE. By making it easy to schedule and track shipments, we go all the way to facilitate local and global trade in a thriving world.
E11 l Danah - Abu Dhabi United Arab Emirates & AL Quoz Dubai, United Arab Emirates
Welcome to Our Office
Effective Date: 11 August 2026
Last Updated: 11 August 2025
Urgent Order Delivery Services ("Urgent Order Delivery Services", "we", "us", or "our") operates an urgent courier and delivery service in the United Arab Emirates (UAE), including door-to-door delivery services across the UAE.
This Privacy Policy explains how we collect, use, store, protect, disclose, and otherwise process personal information when you:
Use our mobile application;
Visit or use our website;
Create or use an account;
Request, book, track, or receive a delivery;
Contact our customer support;
Communicate with our delivery personnel; or
Otherwise use our services.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
We process personal data in accordance with applicable UAE data-protection requirements and other applicable laws and regulations.
Depending on how you use our services, we may collect the following categories of information.
We may collect:
Full name;
Mobile/telephone number;
Email address;
Account login information;
Delivery address;
Pickup address;
Recipient name;
Recipient telephone number;
Billing information;
Company or business information where applicable;
Customer service communications;
Information you provide when submitting a delivery request.
To provide our courier services, we may collect information relating to a delivery, including:
Pickup location;
Delivery location;
Sender information;
Recipient information;
Package or shipment description;
Delivery instructions;
Delivery status;
Delivery date and time;
Proof of delivery;
Delivery photographs, where applicable;
Signature or confirmation of receipt, where applicable;
Driver/courier assignment information;
Shipment reference or tracking number.
If you enable location services, our application may collect precise or approximate location information.
Location information may be used to:
Determine or confirm pickup and delivery locations;
Help customers provide accurate addresses;
Assign or coordinate delivery personnel;
Track delivery progress;
Display shipment status;
Improve delivery operations;
Prevent fraud or misuse;
Improve the reliability and security of our services.
Location access may be requested only when it is reasonably necessary for a relevant feature.
You may disable location permissions through your device settings. However, disabling location access may prevent certain delivery or tracking functions from operating correctly.
When you use our application or website, we may automatically receive certain technical information, such as:
Device type;
Operating system;
Application version;
IP address;
Device identifiers;
Browser type;
Network information;
Crash reports;
Diagnostic information;
Application usage information;
Security and fraud-prevention information.
We use this information primarily to operate, secure, troubleshoot, and improve our services.
If payments are processed through our application or website, payment information may be processed by our payment service providers.
Where applicable, we may receive limited payment-related information such as:
Payment status;
Transaction reference;
Payment method type;
Amount paid;
Refund status.
We do not intend to store complete payment-card information on our own systems where payment processing is handled by an external payment provider.
Payment providers may process information according to their own privacy policies and applicable laws.
We may use personal information for the following purposes:
We use information to:
Create and manage delivery requests;
Arrange pickup and delivery;
Assign delivery personnel;
Communicate with senders and recipients;
Provide shipment tracking;
Confirm delivery;
Provide proof of delivery;
Handle failed or delayed deliveries;
Provide customer support.
We may use information to:
Create and maintain customer accounts;
Authenticate users;
Secure accounts;
Process account-related requests;
Allow customers to view their delivery history.
We may contact you through:
Telephone calls;
SMS;
Email;
Push notifications;
In-app notifications;
WhatsApp or other communication channels where applicable.
Communications may relate to deliveries, account security, customer service, operational updates, or other service-related matters.
We may use information to:
Detect suspicious activity;
Prevent fraudulent transactions;
Protect our application and systems;
Investigate misuse;
Protect customers, delivery personnel, and our business.
We may use aggregated or appropriately protected information to:
Improve our application;
Improve delivery operations;
Troubleshoot technical problems;
Analyze service performance;
Improve customer experience.
We may process information where necessary to:
Comply with applicable UAE laws and regulations;
Respond to lawful requests from government authorities;
Establish, exercise, or defend legal claims;
Protect our legal rights;
Investigate suspected unlawful activity.
We do not sell your personal information.
We may share information where reasonably necessary to provide our services or comply with legal obligations.
We may provide delivery personnel with information necessary to complete a delivery, such as:
Pickup details;
Delivery details;
Recipient/sender name;
Contact number;
Delivery instructions;
Relevant shipment information;
Location information necessary for the delivery.
Delivery personnel are expected to use this information only for legitimate delivery and operational purposes.
We may use third-party service providers for services such as:
Cloud hosting;
Database hosting;
Application infrastructure;
Payment processing;
SMS or OTP delivery;
Email delivery;
Push notifications;
Maps and location services;
Analytics;
Technical support;
Security and fraud prevention.
Such providers may process information on our behalf and are expected to apply appropriate security and confidentiality measures.
We may disclose information when reasonably necessary to:
Comply with applicable law;
Respond to a lawful government or regulatory request;
Protect our rights or property;
Protect the safety of customers, employees, delivery personnel, or others;
Investigate fraud, security issues, or unlawful activity.
If our business, assets, or operations are reorganized, merged, sold, or transferred, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
Our application may use third-party services, software development kits (SDKs), APIs, hosting providers, payment processors, mapping services, analytics tools, communication services, or other technology providers.
The actual third parties used may change over time as our application develops.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that such processing is appropriately protected and used for legitimate purposes.
Third-party services may have their own privacy policies. You should review those policies where appropriate.
Our website or application may use cookies, local storage, device identifiers, analytics technologies, or similar technologies to:
Keep services functioning;
Remember preferences;
Maintain secure sessions;
Understand service usage;
Detect security issues;
Improve performance.
You may be able to control certain cookies through your browser or device settings.
We take reasonable technical and organizational measures designed to protect personal information against:
Unauthorized access;
Unauthorized disclosure;
Loss;
Misuse;
Alteration;
Destruction.
Security measures may include access controls, authentication mechanisms, encrypted communications, restricted system access, monitoring, and other appropriate technical safeguards.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing our services;
Maintaining business and transaction records;
Resolving disputes;
Preventing fraud;
Maintaining security;
Complying with legal, regulatory, tax, accounting, or other applicable obligations.
Different types of information may therefore be retained for different periods.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
If you have created an account, you may request deletion of your account and associated personal information.
You may request account/data deletion by contacting us at:
Email: urgentorderdelivery@gmail.com
Phone: +971 50 449 9335
Where our application provides an account-deletion function, you may also submit the request through the application.
After receiving a valid deletion request, we will process the request within a reasonable period and delete or anonymize applicable information, subject to information that we are legally required or legitimately permitted to retain.
Certain records may need to be retained where required for legal, regulatory, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.
Subject to applicable law, you may have rights relating to your personal information, which may include the right to:
Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of personal information where legally applicable;
Request information about how your data is processed;
Object to or restrict certain processing where applicable;
Withdraw consent where processing is based on consent;
Request information regarding third-party sharing where applicable.
To exercise an applicable right, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Our services are intended for general users and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
Some of our technology or service providers may process information using infrastructure located outside the UAE.
Where personal information is transferred or processed internationally, we will take reasonable measures to ensure that such processing is carried out in accordance with applicable data-protection requirements.
Where permitted by applicable law, we may send service-related communications.
Marketing communications may be sent only where legally permitted and, where required, with appropriate consent.
You may request to stop receiving promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.
Please note that you may continue to receive essential service communications, such as delivery updates, account security messages, and transaction notifications.
We may update this Privacy Policy from time to time to reflect:
Changes to our services;
Changes to our application;
Changes in technology;
Changes in legal or regulatory requirements;
Changes to our data-processing practices.
When we make material changes, we may provide appropriate notice through our application, website, or other communication channels.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently updated.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact:
Urgent Order Delivery Services
Phone: +971 50 449 9335
Email: urgentorderdelivery@gmail.com
Country of Operation: United Arab Emirates
By using the Urgent Order Delivery Services application, website, or delivery services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, please discontinue use of our services where permitted.
© 2026 Urgent Order Delivery Services. All rights reserved.
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